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Shipping and Returns


Shipping

Once you place an order, we will make every effort to ensure it is processed and dispatched in a timely manner.
We partner with trusted shipping carriers to deliver your package safely and efficiently to your specified address.
Please note that shipping times and costs vary depending on your location. Shipping costs are calculated at the time of purchase and depend on the shipping destination, weight and size of the Products.
You will receive a confirmation email with tracking information once your order has been shipped, allowing you to monitor its progress.

Delivery times:

2-4 business days for Switzerland

2-7 business days for EU & UK

3-10 business days for products that are shipped directly from the artist. The specific delivery timeframe will be provided at the checkout process.

If you are located outside of Europe and would like to receive a shipping quote, please do not hesitate to contact us.


Returns

If you are not satisfied with a Product, you may return it to us within 7 business days of receipt for an exchange or a voucher.
Please ensure that the item(s) you wish to return are unused, in their original condition and in their original packaging.

Please note that we are unable to provide any refunds for shipping charges on returned products.
It is the customer`s responsibility to cover all costs associated with returning the products, including shipping charges.

For products valued over 300 CHF that you wish to return, we strongly recommend insuring them for their full value. This step ensures protection against any potential loss or damage that may occur during transit.
It`s important to remember that if you choose not to insure the products for their full value and they get lost or damaged in transit, we won`t be able to offer you an exchange or voucher.

Please return items to the following address :

Amoo
Seestrasse 113
8002 Zurich
Switzerland

If the artwork was shipped directly from the artist, it must be returned to the artist in its original condition, unused and in its original packaging.
The return address for such items will be provided on a note inside the package.

We appreciate your understanding and cooperation in adhering to these guidelines.
Should you have any further questions or need assistance, please reach out to us. We are here to help ensure your shopping experience with us is enjoyable.

info@amoo.shop